Shipping policy
Shipping Policy
We ship from our shop in Sharjah, UAE. Orders placed before 5 PM UAE time (GST) on a working day are dispatched the same day.
Where we ship and how long it takes
|
Destination |
Estimated delivery |
Cost |
|---|---|---|
|
UAE — standard, all emirates |
1–3 business days |
Free on orders of AED 200 or more; AED 20 below that |
|
UAE — express next day, all emirates |
Next business day |
AED 30, chosen at checkout |
|
UAE — same day (Dubai, Sharjah and Ajman only) |
Within 6 hours |
AED 40, chosen at checkout |
|
International, including GCC |
Usually 1–2 weeks |
Shown at checkout |
UAE delivery times are business-day estimates and exclude public holidays. International delivery can take longer than 1–2 weeks during global shipping disruptions, and customs clearance can add further time.
Other charges
- Cash on Delivery within the UAE: AED 15 fee added to your order
- Customs duties and taxes for international orders: see Important notes below
Couriers we use
We work with Aramex, DHL, FedEx, and trusted local UAE partners. The courier assigned to your order depends on destination and weight; you'll receive a tracking number by email and SMS within 24 hours of dispatch.
Important notes
- Sunday pickups: local couriers don't collect on Sundays, so orders placed after 5 PM on Saturday, or on Sunday, are dispatched on Monday
- Public holidays: no dispatch on UAE public holidays
- Customs duties (international): import duties, taxes, or clearance fees charged in your destination country are the customer's responsibility. Wristbear is not responsible for parcels held in customs or refused by the recipient
- Address accuracy: please double-check your shipping address at checkout. Once a parcel has been picked up, we cannot reroute it. Re-delivery to a corrected address may incur an additional fee
Order tracking
Your tracking number is emailed and SMS'd when your order ships. Log in to your Wristbear account at any time to see order status, or message us on WhatsApp for an update.
Lost or delayed parcels
If your order hasn't arrived within the estimated window plus 3 business days, email support@wristbear.com or WhatsApp us. We'll trace the parcel with the courier and resolve within 48 hours.
