Privacy policy
Privacy Policy
This Privacy Policy explains how Wristbear (operated by Silver Palace Trading Co. LLC, registered in Sharjah, UAE) collects, uses, and protects your personal information. We comply with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
What information we collect
When you visit wristbear.com or buy from us, we may collect:
- Identity and contact data: name, email address, phone number, shipping and billing address
- Order data: items purchased, order value, payment method, delivery preferences
- Payment data: processed securely by our payment provider. We do not store your full card details on our servers
- Technical data: IP address, browser type and version, device type, time zone, operating system
- Usage data: pages visited, time spent on site, products viewed, click-through behaviour
- Marketing data: preferences for receiving newsletters or offers, opt-in status
How we collect it
- Directly from you (account creation, orders, newsletter sign-up, contact)
- Automatically through cookies and similar technologies (see Cookies below)
- From third parties such as payment processors and couriers (e.g. delivery confirmation)
How we use it
- To fulfil your order — process payment, ship the watch, send tracking, handle returns and warranty claims
- To communicate with you — order confirmations, shipping updates, customer service replies
- To send marketing — only if you've opted in. You can unsubscribe at any time using the link in any email or by replying STOP to SMS
- To improve the site — analyse traffic patterns, fix bugs, plan inventory
- To comply with the law — including tax records, anti-fraud checks, and lawful requests from a UAE authority
- To protect Wristbear — investigate suspicious orders, prevent fraud, enforce our Terms of Service
Who we share it with
We share the minimum necessary data with:
- Couriers (Aramex, DHL, FedEx, local UAE couriers) — name, address, phone, order weight
- Payment processors (Shopify Payments, Apple Pay, Google Pay, Tabby, Tamara) — payment data only, handled under their own privacy policies
- Shopify — our e-commerce platform; data processing covered by Shopify's privacy policy
- Email service providers — only if you've opted in for marketing
- Analytics providers (e.g. Google Analytics) — anonymised browsing data
- Government authorities — only when legally required
We do not sell your data to any third party. Ever.
Cookies
We use cookies to keep your shopping cart working, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings; some site features may not work correctly without them.
- Essential cookies — needed for the site to function (cart, checkout)
- Analytics cookies — to count visitors and understand behaviour
- Marketing cookies — to show relevant ads on other sites (only if you've consented)
How long we keep your data
- Order records: 5 years (UAE accounting and tax requirements)
- Account data: until you ask us to delete it
- Marketing data: until you unsubscribe
- Technical logs: typically 90 days
Your rights
Under UAE Federal Decree-Law No. 45 of 2021, you have the right to:
- Access the data we hold about you
- Correct inaccurate data
- Delete your data — subject to our legal record-keeping duties
- Object to processing for marketing
- Withdraw consent at any time
-
Lodge a complaint with the UAE Data Office
To exercise any of these rights, email info@wristbear.com. We'll respond within 30 days.
Children
Wristbear is not intended for children under 18. We don't knowingly collect data from minors. If you believe a child has provided data to us, contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. The current version is always at wristbear.com/policies/privacy-policy. Material changes will be communicated by email to customers with an account.
Contact us
Questions about this policy or your data?
Wristbear (Silver Palace Trading Co. LLC) Silver Palace Perfumes and Watches, Hoshi, Sharjah, UAE Email: info@wristbear.com Trade Licence: 123484